Can I increase my sales by installing a Point Of Banking terminal in my business?
A: Most definitely yes.  More people carry ATM, debit and bank cards than have a credit card. 
Because of this a lot of the financial service industries are projecting the number of ATM machines, and ATM devices in the US to increase. People spend more if they have the option of using their debit cards, and POB terminals pay you every time someone swipes their card instead of you the merchant paying a fee’s.

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What about installation?
We ship our terminals pre-programmed and ready to use.  You just have to plug the power cord to a standard wall plug, and connect the machine to a standard analog phone line and your all set to start accepting bankcards at no cost to your business.

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How about Paper supplies?
We supply the paper for your Point of Banking-POS terminal for as long as you process with us, through our optional machine replacement program.  Please ask representative for the details on this optional program.

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Is there a monthly fee for the program?
We charge a 2.50 monthly statement fee, this covers the processing and mailing of your monthly statement and ACH services and toll free tech support.

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What about providing insurance for this terminal?
You are not required to have coverage on your machine even if you have a free placement or have purchased the terminal, however if you carry an insurance policy on your business assets we recommend that you tell your insurance carrier and add the terminal to your list of insured assets.

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Is there signage with the terminal?
We will provide you with decals for your doors and a sign on the counter top stand that way your customers will know that the machine is not a standard card terminal.

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How fast do merchants get their funds?
The funds the merchant pays out when honoring receipts from their terminal will be deposited into their bank account in 3 days ( this does not include weekends or holidays of course) through the banking system, the funds are FDIC insured. The profits from the surcharge for the merchant is deposited into the bank account by the 15th of every month for the previous months transactions.

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How much can I earn on the transaction?
That of course depends on the amount your surcharge is set at and if you purchase the terminal or if it is placed free.  Please speak with your representative .They can also advise you on how much to charge your customers on the terminal and what is best for your type of business.

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How much is the surcharge that the customer will pay.
That depends on the type business you are inquiring about.  Your representative will work with you to determine the most effective surcharge for your type business.  The lower the surcharge the better reception, you want to make it affordable for your customers so they will use the terminal helping you to increase sales without having to pay any of the processing fee’s.

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Is there a long distance charge for the terminal to call out for processing transaction:
No, our terminals dial out to a toll free number so you will not have any long distance charges.

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When can I expect my equipment once I have completed the application process?
We will ship your terminal in approximately 7- 10 days one the application has been submitted.
In some cases a representative will deliver you terminal, either way you are supported through the set up and trained on the terminal.

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Do you have a terminal for drive-up windows?
Yes Pin pads are great for drive-up windows.  They are long corded and can reach out the window to the customer so they can input their pin number on the pin pad and never leave their vehicle.

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Does Payment Solutions offer a Gift Card Program?
Yes, Payment Solutions creates, develops, administers, fulfills and provides marketing support for your personalized gift cards. Gift cards are activated within seconds of the purchase by swiping them through the terminal and adding the desired dollar amount. A customized receipt will be printed with the remaining balance at the time of purchase. When the card's balance runs low, customers can add money to the card, turning a one-time user into a lifelong customer.


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What is a POB (ATM Scrip Machine)?
A Point of Banking machine works like a traditional ATM except the Point of Banking Machine holds no cash.  The Point of Banking machine prints out a receipt for preset dollar amounts (that the merchant controls) and the cashier redeems it for products, services, and or/or cash back for the customer.  This allows you to offer your customers the convenience of ATM like service without the expense, security risks or the refilling of cash like traditional ATM's It's truly a hassle free way to offer card payment options and cash back to your customers. 

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Do I have to keep extra cash in the register?
No, you don't have to keep extra cash on-hand because merchants are able to limit the dollar amounts that the machine can run transactions for.  If the machine is limited to say $10 or $20 dollars, most merchants will have no problem making change considering most customer using the machine are going to buy something from the merchant.  Statistics show 90% of that cash will go back into the register through purchases. 

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I am still confused about Scrip Dispensing, how is it truly different from other ATM's?
A scrip ATM give the customer a two piece receipt for redemption at the checkout in order to pay for products and/or services.  The customer keeps the customer portion of the receipt or ticket, and you (the merchant) keeps the merchant portion of the receipt for your records.

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How Does a Point of Banking Machine Work?

POB, also known as a Point of Banking ATM, is a process which appears very similar to a credit card processing terminal, but allows merchants to run transactions by having the customers agree to a fee similar to the way a standard ATM machine would operate.  The only difference is that the merchant gives money back when they honor the receipts from the scrip ATM that the cardholder gets when they run the transaction initially.  These Scrip ATM's are customer activated machines; they are operated by the customer and can be run before the customer gets into the checkout line.  The great feature of Scrip ATM's is that they help speed up checkout times because the transaction is run prior to the customer getting in line and paying for their purchases.  The receipt is two fold; one receipt goes to the customer and the other goes to the merchant.  

Are there wireless terminals available for the POB/Cashless ATM Program?

Yes, just ask your representative for details. 

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Copyright 2013 Payment Solutions A Division of Exentec Corporation All Rights Reserved.

Obtaining a brand new merchant account, or switching merchant service providers is a relatively simple process.  At Payment Solutions we believe that you are entitled to detailed accurate information, along with "full disclosure" on all aspects of your situation, on a timely basis. We also believe that there should be "no surprises", before, during or after the final sale takes place. With this "full disclosure" philosophy in mind, we are listing the most common questions that we get from existing merchants, and potential merchants in this section of our website.  It is impossible for us to address every question a business owner may have. This FAQ section will answer many of your basic questions, but at the same time will most certainly create additional questions for you to address with our staff.  We hope this FAQ section will serve as a starting point in this regard.  




What is a merchant account? 
 A merchant account is designed to help you, the merchant, manage “risk” levels by allowing you to accept different types of credit cards that are issued to different types of individuals and businesses.  A merchant account facilitates the flow of cash flow into a merchant’s business checking account, within 24-48 hrs, once each credit card transaction is completed, in the form of an electronic “advance”.  The “provider” must then attempt to secure the cardholders funds electronically via the bank that issued each “authorized” card.  This often takes several days. Credit card charges and fees compensate the merchant’s “provider” for this “risk” in actually securing these funds. 

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Why is a “swiped” rate lower than a “keyed-in” rate? 
A “swiped” rate is lower than a “keyed-in” rate because your customer is present at the point-of-sale (Face-to-face transaction).  When your customer is in front of you, you can “swipe” their card through your credit card terminal and take the opportunity to validate the cardholders identity, thus you will receive a lower processing charge for that transaction.  

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What are the five (5) ways to accept credit cards? 
1.)   Utilize a desktop terminal to “swipe” or “key-in” a customer’s credit card number. 
2.)   Utilize a more expensive point-of-sale (POS) computer like system w/monitor to “swipe” or “key-in” a customer’s credit card number.
3.)   Utilize an Internet connected home or office computer to “key-in” a customer’s credit card number.  (Virtual terminal - requires manual input from business staff)
4.)  Utilize a "wireless" hand held credit card terminal to "swipe" a customer's credit card number.  You will receive the lower "swiped" rate, and receive an "immediate" approval and authorization number for that specific transaction.  This "immediate" authorization protects you the merchant, from unnecessary chargebacks. 
5.)  Utilize your own website to receive customer generated “keyed-in” credit card numbers.  (Cardholder/customer enters all card data, requires no staff input)  

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Do I need a separate “dedicated” phone line installed in my business to accept credit cards?  
In most cases no, however, if you are a high volume retail or restaurant business that will be processing multiple transactions in a “high transaction” per day environment, then having a separate “dedicated” phone line is a good idea.  If you only have one telephone line at your business, you might be able to use a simple telephone line “splitter”.

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What type of incoming “line” should I be utilizing to connect to our credit card terminal?  
Ninety five percent (95%) of all credit card terminals require a standard “analog” telephone line.  Some newer buildings allow you to utilize your Internet connection via a “Router”.  In some of these cases, you my need to connect your credit card terminal, or Point-of-Sale computer based system, with a Cat 5/6 line, or Ethernet cable.  With a DSL line, you may need to utilize a DSL “filter”.  It is important to determine what type of connection you will be utilizing at your place of business prior to purchasing just ANY credit card terminal.  It is the merchants responsibility to provide an "active" line and proper connection cables for our Merchant Advisor or Technician to connect your terminal into.

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What is a merchant cash advance?
A merchant cash advance, also sometimes called factoring, works by allowing you to borrow against future receivables rather than a real asset or some other collateral. In this case, we base the advance off of your monthly Visa and Master Card credit card processing sales.  Merchant Cash Advance Program info ... click here

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Merchant Services / Equipment Information - Frequently Asked Questions

This FAQ Merchant Services Page will serve to answer and address many of the basic and most frequently asked questions we get at Payment Solutions.  
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Office: 636-244-1103
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